Refund Policy
Return and Refund Policy
We want you to love your order. Please read our return policy carefully before purchasing.
Returns
We accept return requests within 14 days of delivery. To be eligible for a return, items must be unused, unwashed, unworn, in original condition, and with original tags or packaging where applicable.
To start a return, contact us at kelly@thatracegirl.com with your order number and reason for return.
Non-returnable Items
We do not accept returns on:
- Sale items
- Gift cards
- Items marked final sale
- Worn, washed, damaged, or altered items
- Custom and personalised items
As all pieces are made to order, we are unable to accept returns on the basis of change of mind.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved. If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please email kelly@thatracegirl.com within 7 days of delivery with your order number and photos of the issue.
Exchanges
We do not guarantee exchanges due to limited stock. If you need a different size or item, please contact us and we will let you know what is available.